FAQs : Gates

Can my gate be used at the top of the stairs?

You can use your gate at the top of the stairs if it has hardware to connect to the door frame. You cannot use a pressure mounted gate at the top of the stairs.

Never use this gate with a child able to climb over or dislodge/open the gate or enclosure.

Always install a gate as close to the floor as possible when used as a pressure mounted gate.

Does my gate have a warranty?

Dorel Juvenile Group warrants its products to be free from defects in workmanship and material under normal household use and service for 90 days following date of purchase for most products. Some of our gates have a 1 year limited warranty. This warranty shall not apply to damages arising from neglect, accidental damage, or commercial use of the product. This is a limited warranty. Liability for consequential property damage is expressly excluded. Proof of purchase is required. To make a claim under this warranty, you must contact Dorel Juvenile Group''s Consumer Relations Department by emailing consumer@djgusa.com, by faxing at 1-800-207-8182, or by writing to the following address:

Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 to speak to a Consumer Relations Representative. Hours of operation are Monday - Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday. Proof of purchase is required.

What is the recommended age for the gates?

Gates are recommended for use with children under 2 years of age. Gates should never be used with a child able to climb over or dislodge/open the gate of enclosure.

Where can I find the model number on my gate?

If you only have a single center adjust knob you will want to fully expand the gate. In the center area you will find the Safety 1st address and below that the product number. If you have two adjusting knobs you will need to look below the handle for the same information. This information can be found raised in the plastic on the unfinished side of the gate. If your gate adjusts by pulling the handle up to the second position, then your model information will be on a warning sticker on one end of the gate, it normally says "No." All letters that follow the numbers are part of the model information.

Some gates will have the model number on the instructions. The manufacture date could be found on a sticker. If you have the SmartLight stair gate, you will find the manufacture date on the inside of the battery cover.

Dorel Juvenile Group, Inc. is an authorized licensee of Eddie Bauer, Inc.
Eddie Bauer® is a registered trademark of Eddie Bauer, Inc.
©Disney Based on the “Winnie the Pooh” works by A.A. Milne and E.H. Shepard.

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Note: The general information regarding the products on this web site was developed for the USA market. Canadian Regulatory Authorities have established different requirements for recommended use of certain products. All products sold in Canada comply with Canadian laws and regulations.

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Note: Les renseignements généraux sur les produits présentés dans ce site Web ont été conçus pour le marché des États-Unis. Cependant, les organismes canadiens de réglementation ont des exigences différentes en ce qui concerne l’usage de certains produits. Tous les produits vendus au Canada sont conformes à la loi canadienne.