FAQs : Walkers

Does my walker have a warranty?

Dorel Juvenile Group warrants its products to be free from defects in workmanship and material under normal household use and service for 1 year following date of purchase for most products. This warranty shall not apply to damages arising from neglect, accidental damage, or commercial use of the product. This is a limited warranty. Liability for consequential property damage is expressly excluded. Proof of purchase is required. To make a claim under this warranty, you must contact Dorel Juvenile Group's Consumer Relations Department by emailing consumer@djgusa.com, by faxing 1-800-207-8182, or by writing to the following address:

Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 to speak to a Consumer Relations Representative. Hours of operation are Monday - Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday. Proof of purchase is required.

Is the seat pad machine-washable?

We recommend machine washing the seat pad in cold water on the delicate setting of your washing machine. No bleach. Drip Dry - DO NOT put in dryer.

Is there any latex used in this walker?

No, none of the materials on these products are latex. They are all made from plastic, i.e. polypropylene.

What are the weight and size limits on the walkers?

The walkers should be limited to children who weigh up to 30 pounds (13.6 kg) and up to 32" (81.3 cm) tall.

Dorel Juvenile Group, Inc. is an authorized licensee of Eddie Bauer, Inc.
Eddie Bauer® is a registered trademark of Eddie Bauer, Inc.
©Disney Based on the “Winnie the Pooh” works by A.A. Milne and E.H. Shepard.

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Note: The general information regarding the products on this web site was developed for the USA market. Canadian Regulatory Authorities have established different requirements for recommended use of certain products. All products sold in Canada comply with Canadian laws and regulations.

Cliquez sur le drapeau pour enregistrer un produit au Canada.
Note: Les renseignements généraux sur les produits présentés dans ce site Web ont été conçus pour le marché des États-Unis. Cependant, les organismes canadiens de réglementation ont des exigences différentes en ce qui concerne l’usage de certains produits. Tous les produits vendus au Canada sont conformes à la loi canadienne.