FAQs : Diaper Pails

Are there any warranties for my diaper pail?

Dorel Juvenile Group warrants its products to be free from defect in workmanship and material under normal household use and service for 1 year following the date of purchase for most products. Some of our products have extended warranties. This warranty shall not apply to damages arising from neglect, accidental damage, or commercial use of the product. Proof of purchase is required. To make a claim under this warranty, you must contact Dorel Juvenile Group's Consumer Relations Department by emailing consumer@djgusa.com, by faxing 1-800-207-8182 or by writing to the following address:

Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 to speak to a Consumer Relations Representative. Hours of operation are Monday - Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday. Proof of purchase is required.

How often should I empty my diaper pail?

It's a good idea to empty your diaper pail more than once a week, even if it's not completely full.

Where can I get a replacement deodorizer disk for my diaper pail?

Deodorizer disks are available through the Consumer Relations Department. Please have your model number and manufacturing date available prior to contacting us. To order, e-mail the Consumer Relations Department at consumer@djgusa.com, fax us at 1-800-207-8182, or write to the following address:

Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 to speak to a Consumer Relations Representative. Hours of operation are Monday - Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday.

Where can I purchase a neat! Diaper Disposal System?

The Diaper Disposal System has been discontinued. However the Diaper Disposal System refills are available through the Consumer Relations Department for a limited time. Please have your model number and manufacturing date available prior to contacting us. To order, e-mail the Consumer Relations Department at consumer@djgusa.com, fax us at 1-800-207-8182, or write to the following address:

Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 to speak to a Consumer Relations Representative. Hours of operation are Monday - Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday.

Dorel Juvenile Group, Inc. is an authorized licensee of Eddie Bauer, Inc.
Eddie Bauer® is a registered trademark of Eddie Bauer, Inc.
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Note: Les renseignements généraux sur les produits présentés dans ce site Web ont été conçus pour le marché des États-Unis. Cependant, les organismes canadiens de réglementation ont des exigences différentes en ce qui concerne l’usage de certains produits. Tous les produits vendus au Canada sont conformes à la loi canadienne.